1. Right of withdrawal
The customer has the right to withdraw from a distance contract within 14 calendar days from the day of receipt of the shipment, without having to specify the reason.
To exercise the right of return, it is necessary to send a declaration of withdrawal to the e-mail address: whipparts@gmail.com or via the contact form on the website.

2. Return conditions
Products that meet the following conditions are eligible for return:

show no signs of assembly,
are complete and in their original packaging,
have not been mechanically damaged by the customer.

Returns of electronic parts after assembly or products imported on special order are not accepted.

3. Return procedure

Communicate the intention to withdraw from the contract.
Instructions for returning the goods will be received.
Send the product back to the indicated address along with proof of purchase.
After positive verification of the goods, the refund will be made within 14 days to the same account used for payment.

Shipping costs for returning the product are borne by the customer, unless otherwise agreed.

4. Complaints (legal guarantee)
If the product is defective or does not conform to the description, the customer can submit a complaint under the legal guarantee. The complaint must include:

description of the defect,
photo or video,
order number.

Complaints are examined within 14 days of receipt. If the complaint is justified, we offer repair, replacement, a price reduction, or a refund.

5. Uncollected shipments
In case of non-collection of a cash-on-delivery or courier shipment, once the goods have returned to the warehouse, we will refund the amount less shipping and handling costs.